Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Infrastructure
  • Active outage in Noble. Technicians on the way

    Our technicain arrived on site and resolved the issue

  • Date - 2019/11/15 18:59
  • Last Updated - 2019/11/15 20:05
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Stadium District
  • There is a small power outage in progress near the stadiums affecting several buildings.  The issue is posted on Seattle City Lights' status website (http://www.seattle.gov/light/sysstat/Default.asp).  We expect services to recover when power is restored, and technicians are monitoring to confirm that is the case.

    Update: Power has been restored and all Atlas services are back online. If you are continuing to experience any issues, please get in touch with us at support@gigabit.io.  Thank you!

    Update 3:24PM: Power is back down to parts of the GridIron Condominiums building.  Technicians are enroute to assist building personnel in investigating.

  • Date - 2019/10/19 18:00 - 2019/10/20 04:00
  • Last Updated - 2019/11/11 10:14
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Gridiron Condos
  • There is an outage affecting the 7th floor of Gridiron Condos.  Technicians are enroute.

    Root cause turned out to be a failed power circuit.  Technicians migrated our equipment to a different power circuit until an electrician can make repairs.

  • Date - 2019/10/18 19:30 - 2019/10/18 21:00
  • Last Updated - 2019/10/20 11:07
TV Content (Resolved)
  • Priority - Critical
  • Affecting Other - IPTV Services
  • TV content has been disrupted to our network by the third party operator that provides our content due to a contract issue with their upstream carrier. We are working aggressively to restore full content services quickly. We will also be launching new content today to fill in while the main disruption is being addressed. Updates will be posted here as the status changes. We apologize for the service interruption. For ongoing updates, please check https://gigabit.io/status - feel free to call us at 206-395-7222 or support@gigabit.io.

    Update: We have been informed that content has been restored while contract issues are renegotiated.

  • Date - 2019/08/30 07:30 - 2019/08/30 12:30
  • Last Updated - 2019/09/12 07:37
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Seattle, WA
  • Several buildings in Seattle are experiencing network connectivity disruptions due to last nights' lightning storm.  Technicians are onsite and working on repairs, and we hope to have service restored soon.

    Please let us know if you have any questions or concerns at support@gigabit.io

    Update: There is now a single building remaining affected: Studio 7 apartments is temporarily down due to Seattle City Light work in the area.

  • Date - 2019/09/08 01:03 - 2019/09/09 08:00
  • Last Updated - 2019/09/12 07:37
Outage in Suncadia (Resolved)
  • Priority - Critical
  • Affecting Other - Infrastructure
  • Due to PSE outage parts of suncadia are down.

    Services restored after PSE Outage cleared at 8:30 PM

  • Date - 2019/08/21 19:23
  • Last Updated - 2019/08/22 11:13
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Cle Elum, WA
  • There is a small localized network disruption caused by a transformer being struct by a vehicle.  PSE crews are onsite and making repairs.  This is the second such incident recently, and local property management is being advised of the pattern.

    Update 9:09AM - Power has been restored to some areas, and services are online.

  • Date - 2019/08/17 05:38
  • Last Updated - 2019/08/17 09:14
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Redmond, WA
  • Atlas technicians are investigating a network outage in Redmond, WA.  This page will be updated as soon as possible with additional information and ETA to repair.

    Update: We've received confirmation from the fiber carrier that there is a known fiber cut affecting the region (rather than a specific building), which they are in the process of repairing.  We have our own technician onsite, monitoring for recovery, and equipped with spares, in the event any replacements should be needed.

    Update: The fiber vendor has identified the exact location of the cut; it appears that a construction company struck a cable while performing below-grade work.  The cable operator is working on physical access to the cut location. 

    Update: We have been able to restore limited service via an alternate route.  The vendor has updated that their splicing crews have gained access to the damaged fiber and are beginning work to repair the cable.

    Update: The fiber vendor has advised that work is continuing on repairs.

    Update 8:53PM: The fiber vendor has advised that work is still continuing on repairs.  Services at the affected building remain online on the backup circuit, but at reduced speeds.

    Update 12:45AM: The fiber vendor has completed repairs, and primary service has been restored.

  • Date - 2019/08/09 01:00 - 2019/08/10 00:45
  • Last Updated - 2019/08/12 12:17
Partial Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Cle Elum, WA
  • Atlas technicians are investigating a partial network outage in Suncadia following a power surge from the local utility.  Technicians are enroute and investigating, and we hope to have more details soon!


    Update: The outage has been resolved.  

    Atlas has learned that at approximately the listed start time, a (reportedly) intoxicated driver struck the transformer servicing Node 4 with their vehicle, causing power surges and a small fire, and knocking the transformer largely off its concrete vault.  This ultimately brought Node 4 offline.  Atlas personnel travelled onsite and made repairs to our equipment, which was damaged by the voltage spike, and coordinated with PSE for restoration of electrical service.  PSE crews were unable to affect replacement of the damaged transformer, instead placing it back into service after reinstalling it on the power vault.

    At this time, all Atlas services are online and functional.  PSE plans on replacing the damaged transformer this following week, and assuming it continues to operate correctly, we do not expect further service disruptions at this time.  If you have any information on the vehicle involved in the incident, please contact local law enforcement.

  • Date - 2019/08/03 14:30 - 2019/08/03 18:00
  • Last Updated - 2019/08/03 19:51
101 Broadway is down (Resolved)
  • Priority - Critical
  • Affecting Other - BUilding Down
  • 10 Broadway is down due to a localized power issue. Atlas technicians are working with the building maintenance.

    SCL Outage. We are now waiting for SCL to restore power.

    Restoired after SCL resolved the outage.

  • Date - 2019/08/01 17:47
  • Last Updated - 2019/08/02 11:41
Scheduled Maintenance - Redmond WA (Resolved)
  • Priority - Medium
  • Affecting Other - Redmond
  • As part of our commitment to provide exceptional service to our customers, Atlas Networks's vendors will be conducting scheduled maintenance and updates on 7/13/2019.

    • Purpose: Fiber Cable Final Repairs
    • Duration: 7/13/2019: Between 12:00 AM and 4 AM (30-60 minutes of impact)
    • Affected Services: Internet, VOIP, Transport
    • Details: The vendor operating the fiber optic cable (involved in the recent outage at this site) has advised us today that final repair steps on the cable are urgently needed in order to ensure continuity of service.  In the ordinary course of service, Atlas Networks will provide a minimum of 48 hours notice prior to scheduled maintenance, however in this case the impact and urgency call for an expedited process.  The vendor will arrive at the repair location at the beginning of the repair window, and at some point during the window, will need to make intrusive modifications that will disrupt services for between 30 and 60 minutes.  In order to ensure a smooth return to service, Atlas personnel will be meeting the vendors' onsite, and will be remaining onsite for the duration of the maintenance.

    We appreciate your patience and apologize for any inconvenience this may cause, and anticipate that this repair will return the network at this site to the level of quiet reliability that is the Atlas promise. If you have questions, please contact us at support@atlasonnet.com

    Update: The maintenance has been postponed due to an unexpected issue on the vendors' side, and will be rescheduled as soon as possible.  

  • Date - 2019/07/13 00:00 - 2019/07/13 04:00
  • Last Updated - 2019/07/13 00:54
Network Outage (Resolved)
  • Priority - High
  • Affecting Other - Redmond, WA
  • We feel that it is important to notify our customers when issues arise on our network or our upstream carriers networks. Transparency and trust are an important part of the Atlas Networks commitment to our customers.

    Service Affecting Issue: Fiber Outage
    Status: Active
    Date: 7/8/2019
    Approximate Start Time: 4:45 PM
    Cause: Fiber Cut/Vendor Emergency Maintenance
    ETA To Resolution: 5:00 AM
    Details: We have been notified by the operator of the fiber optic cable between Redmond and our core network in Seattle that they are performing emergency maintenance due to failed optical equipment.  An Estimated Time to Restore (ETR) has not yet been provided but the vendor is actively working on repairs and has been advised of the level of impact.  We will publish updates to our network status page, at https://gigabit.io/status, as more information is received!

    Update 7:29 PM - The vendor's replacement of the line card has not resolved the issue . They are continuing to troubleshoot the issue and have multiple crews fielded to make repairs.

    Update 8:57 PM - The fiber cable operator has updated their information regarding the outage.  They have correlated the outage to s larger regional outage they are experiencing and are actively working towards resolution.  They indicate they expect repair by 11:00PM.  Due to the length and severity of the disruption, we will be conducting a post mortem with the vendor to determine next steps after service is restored.

    Update 9:45 PM - We are checking in with the vendor at 30 minute intervals for updates.  The vendor has no updated information as of yet and repairs are continuing.

    Update 11:19 PM - The vendor's equipment vendor's senior engineers have reportedly diagnosed the issue and recommended repair steps.  Unfortunately, these repair steps will take more time than the vendor had anticipated when they provided their original ETR.  As a result, they have issued a new ETR of 5:00AM.  We are continuing to apply pressure to the vendor to expedite, and are in regular contact with their team at this time.

    Update 1:10 AM - Services appear to be restored, and Atlas personnel are monitoring closely to ensure full restoration.

    Update 6:33 AM - Services remain online; we are continuing to work with the vendor to address an oddity (infrequent FCS errors) our monitoring is detecting on the circuit.

    Update 10:50 AM - Services remain online. Issue escalated on the vendor side. We are continuing to work with the vendor.

    Update 13:17 PM - Services remain online. Monitoring the circuit closely and working with the vendor.

    We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have questions, please contact us at support@gigabit.io

  • Date - 2019/07/08 16:45 - 2019/07/08 01:10
  • Last Updated - 2019/07/10 06:32
Network Outage (Resolved)
  • Priority - Medium
  • Affecting Other - Cle Elum, WA
  • As part of our commitment to provide exceptional service and transparency to our customers, Atlas Networks is providing notification that one of our vendors will be conducting scheduled network maintenance and updates on 5/29/2019, with a backup date of 6/5/2019 should rescheduling become nessesary.

    • Purpose: Service of optical equipment.
    • Window: 5/29/2019 12:01AM - 5/29/2019 5:00AM (or 6/5/2019 12:01AM - 6/5/2019 5:00AM)
    • Duration: Less than 15 minutes.
    • Affected Services: Internet, VOIP, Transport, TV in Cle Elum and Suncadia, WA.
    • Details: Planned vendor equipment maintenance will require the vendor to rearrange some cabling, and briefly disconnect those cables in the process.

    We appreciate your patience and apologize for any inconvenience this may cause. If you have questions, please contact us at support@atlasonnet.com

  • Date - 2019/05/29 00:00 - 2019/05/29 01:00
  • Last Updated - 2019/07/08 21:48
Network Outage (Resolved)
  • Priority - Critical
  • Affecting System - Cle Elum, WA
  • Update - 8:10AM.  Atlas technicians discovered a power distribution unit failure and placed the unit into bypass mode.  Services are restored at this time, and we are working on replacing the affected unit.

    Atlas Networks is currently tracking an outage affecting the Cle Elum area, including the communities of Suncadia and Tumble creek.  Technicians are currently investigating, and we hope to have more information shortly.

  • Date - 2019/05/10 07:20
  • Last Updated - 2019/05/10 09:38
Network Slowdown (Resolved)
  • Priority - Critical
  • Affecting Other - Network Slowdown
  • A number of buildings in the Lake Union and University Village area are experiencing slowdowns this evening due to an extended fiber outage on 3rd party fiber.  The fiber vendors' technicians are onsite and investigating, but have not provided an ETR as of 6:51PM.  As soon as fiber connectivity is restored, service speeds will return to normal levels.  We apologize for the inconvenience!

    Update:

    The fiber vendor has provided an update that their local fiber facilities have experienced an equipment failure. The responding technicians identified the failed card, and subsequently confirmed that the local office has no spares of this card. They are expanding their search to geographically nearby offices in search of a spare card. Unfortunately, this news means that the current outage is likely to continue for some time this evening.

    In the event that the outage persists into the morning, Atlas will begin work to independently restore service levels via other means, with all due alacrity. We sincerely apologize for this service disrupting event, and appreciate your patience as we await resolution.

  • Date - 2019/04/14 13:28 - 2019/04/14 23:00
  • Last Updated - 2019/04/16 06:55
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Burien, WA
  • There appears to be a fiber cut or equipment failure affecting network services in Burien, WA.  Atlas technicians as well as technicians from the fiber cable operator are investigating.

  • Date - 2019/03/11 04:00 - 2019/03/11 08:02
  • Last Updated - 2019/03/11 08:10
No Active Issues (Resolved)
  • Priority - Low
  • Affecting Other - All
  • There are no open network issues at this time

  • Date - 2018/11/17 00:52
  • Last Updated - 2019/02/15 10:36
Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Network outage
  • Olympic Block and Good arts buildings are affected by the oitage. Our tecnician is on the way to investigate.

  • Date - 2019/02/15 08:10 - 2019/02/15 10:26
  • Last Updated - 2019/02/15 10:36
Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Network Outage
  • Due to the snow buildup few of our links are down. 

    Continental House, Lyric, Belmont Court, 10 Broadway, Noble are experiencing severe slowdown to complete outage. Our technicans are actively working on the issues.

    The links have stablizied but please expect intermittent slowdowns.

  • Date - 2019/02/11 18:14 - 2019/02/11 21:00
  • Last Updated - 2019/02/15 10:36
Outage Olympic Block & Good Arts (Resolved)
  • Priority - Critical
  • Affecting Other - Network outage
  • Olympic Block building and Good Arts building are experiencing an outage.
    Our technicians are on site and are working on the issue.

  • Date - 2019/02/07 15:21 - 2019/02/08 15:00
  • Last Updated - 2019/02/09 12:04
Reduced performance at The Central (Resolved)
  • Priority - High
  • Due to the loss of a path, Central and Lincoln Tower might experience reduced performance. Our technicians are working on restoring the path.


  • Date - 2019/02/03 08:59 - 2019/02/04 15:34
  • Last Updated - 2019/02/05 21:07
China Harbour (Resolved)
  • Priority - Critical
  • CHina Harbour is experiencing an outage now. Our technicians are enroute

  • Date - 2019/01/24 17:16
  • Last Updated - 2019/02/03 08:58
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Cle Elum, WA
  • Atlas Networks has been advised of an upstream network issue causing loss of service to the Cle Elum and Suncadia areas.  Technicians are investigating and will have an update shortly.

    Update: Atlas technicians discovered damaged power distribution infrastructure.  This damage aligns with the time of a local utility power surge and brief outage.  This affected both our carrier and our own equipment.  Technicians bypassed the damaged distribution equipment and restored services.  At this time, all services are online and functioning normally.  Please contact us at support@atlasonnet.com if you are still experiencing any issues!

  • Date - 2019/01/20 13:48 - 2019/01/20 16:28
  • Last Updated - 2019/01/20 17:21
911 Outage (Resolved)
  • Priority - Critical
  • Affecting Other - National Carrier
  • Dear customers,

    We are aware of a wide scale 911 outage affecting much of Washington state.  This outage does not originate with Atlas Networks or its services; the issue is largely carrier-agnostic, and being reported on news sites such as KIRO and KOMO.

    https://www.kiro7.com/news/local/several-agencies-across-the-state-report-911-outage/895324310
    https://komonews.com/news/local/centurylink-outage-knocks-out-911-calls-in-parts-of-w-wash

    If you require emergency services, and 911 is not working for you, please utilize the local access number instead.  The most common local access numbers are provided below:

    Bainbridge Island: 360-308-5400
    Bellevue: 425-577-5656
    Bothell Police: 425-486-1254
    Buckley Dispatch: 360-829-3157
    Central Pierce Fire & Rescue: 253-798-4722
    Centralia Fire & EMS: 360-740-1105 or 360-736-3975
    Chelan/Douglas Dispatch: 509-663-9911
    Clallam County Dispatch: 360-417-2259
    Coast Guard Sector Puget Sound: 206-217-6001
    Edmonds Police: 425-407-3999
    Enumclaw Police Dispatch: 360-825-3505
    Everett Fire: 425-407-3999
    Graham Fire: 253-798-4722
    Grant County Sheriff: 509-762-1160
    Island County Dispatch: 360-678-6116
    Jefferson County Dispatch: 360-344-9779 extension 1

    KeyPeninsula Fire: 253-798-4722
    King County Sheriff Dispatch: 206-296-3311
    Kitsap County Dispatch: 360-308-5400 or text 911
    Kittitas County Dispatch: 509-925-8534
    Lewis County Dispatch: 360-740-1105
    Lewis McChord Fire & Emergency Services: 253-912-4446 or 253 912-4442
    Mason County Dispatch: 360-426-4441
    Norcom (Eastside): 425-452-2054
    North Kitsap Fire: 360-308-5400 or text 911
    Okanogan County: 509-422-7232 or 509-422-6968 or 509-422-6967
    Orting Police: 253-798-4722
    Pierce County 911: 253-798-4721
    Pierce County Fire & EMS: 253-588-5217
    Puyallup Police: 253-798-4722
    Redmond Police Dispatch: 425-556-2500
    Riverside Fire: 253-798-4722
    Seattle Fire Dispatch: 206-386-1495
    Seattle Police Dispatch: 206-625-5011
    SnoCom (South Snohomish): 425-774-3583
    SnoPac (North Snohomish): 425-407-3911
    Snoqualmie Police Department: 425-888-3333 or 425-837-3221
    South Sound 911: 253-798-4722
    Tacoma Police Dispatch: 253-798-4722
    Thurston County Dispatch: 360-704-2749
    Valley Communications: 253-852-2121
    Whatcom County Sheriff Dispatch: 360-676-6911
    Whatcom/Bellingham Fire Dispatch: 360-676-6814
    Yakima County Fire Dispatch: 509-248-2103
    Yakima County Sheriff Dispatch: 509-574-2500

    We will continue to monitor the situation and update as appropriate.

    Update: Various sources are reporting that some dispatches are back online:
    https://twitter.com/KIRO7Brooke/status/1078640148047220737

  • Date - 2018/12/27 20:00 - 2019/01/20 17:21
  • Last Updated - 2018/12/28 08:10
Outage Westlake Marina (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Westlake Marina is down. Our technicians are investigating the outage

  • Date - 2018/11/26 07:30 - 2018/11/26 09:46
  • Last Updated - 2018/11/26 09:50
IPTV Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Cle Elum, WA
  • A dish heater failure lead to a content disruption to IPTV services.  Local personnel have cleared the snow buildup from the dish, which has restored content.  We will be replacing the failed heater as soon as conditions allow.

    We apologize for the inconvenience, and will be investigating additional options for weather resistance on this equipment.

  • Date - 2018/11/23 20:00 - 2018/11/23 20:31
  • Last Updated - 2018/11/23 20:33
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Cle Elum, WA
  • Atlas Networks technicians are investigating an outage in progress in the Cle Elum, WA area that appears to be the result of an upstream fiber cut.  We are working with the vendor who operates this cable to establish an ETR, and hope to have service restored shortly.

    Update: 11:33PM - The long haul carrier has confirmed the outage is widespread and originating in the Ellensburg area.  Their technicians are continuing to investigate.

    This outage will be updated as more details become available.

    Update: The vendor has completed repairs to its fiber cable, and services are now restored.  Please let us know if you coninue to experiemce amy issues!

  • Date - 2018/11/16 22:35 - 2018/11/17 00:51
  • Last Updated - 2018/11/17 00:52
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Suncadia, WA
  • We are actively tracking a PSE power outage in suncadia. Our technicians are enroute with a generator.

    Update: Technicians were able to restore service to the affected equipment with generator power until PSE power was restored.

    At this time, this outage is resolved and all services are believed restored.  If you see any further issues with your service, please contact us at 206-395-7222, support@atlasonnet.com, or via our web portal at https://support.atlasnetworks.us

  • Date - 2018/10/19 21:12 - 2018/10/19 22:00
  • Last Updated - 2018/10/19 22:00
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - International District, Seattle WA
  • Atlas Networks has detected an outage in the International District in Seattle, WA.  Technicians are onsite and investigating.

    Update: Technicians have replaced a failed building router, resolving the network outage.  We apologize for the service disruption.  If you are still experiencing any issues, please contact our NOC at support@atlasonnet.com.  Thank you!

  • Date - 2018/09/13 06:00 - 2018/09/13 08:00
  • Last Updated - 2018/09/13 13:10
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Pioneer Square
  • Atlas Technicians are investigating a network outage in the Pioneer Square area affecting some customers.  Additional information will be posted here as it becomes available.

    Update: Our technicians arrived onsite and encountered electricians working on a panel on one of our core building in Pioneer Square. Atlas has posted placards in the area indicating our NOC contact information and the need to contact us prior to commencing work, but these instructions were not followed. Our onsite battery system carried the load until it was exhausted, leading to the outage.  We identified alternate power options, and brought our equipment back online.

    At this time we believe that all systems are back online and services are restored.  If you are continuing to experience any issues, or have any questions, please do let us know at support@atlasonnet.com.

  • Date - 2018/08/11 16:14 - 2018/08/11 17:40
  • Last Updated - 2018/08/11 17:58
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - IPTV Headend
  • Service Affecting Issue: TV Services in Suncadia
    Status: All TV channels are currently unavailable
    Date: 08/03/2018
    Approximate Start Time: 9:07PM
    Cause: Puget Sound Energy Power Outage in Tumble Creek
    ETA To Resolution: 11:30PM as reported by PSE

    Details: At approximately 9:07PM a PSE power outage began effecting a small area in Tumble Creek that feeds the UC6 Pump Station where the Atlas TV Headend resides. The cause of the outage is reported as "Under Investigation" by PSE presently. The nature of the outage caused the UPS (power supply/battery backup) that protects the satellite headend equipment to go offline. While the generator on-site is running we're unable to restore service to the UPS until line power is restored. Rudy, our on-site technician is monitoring the situation and will reset equipment as soon as possible. 

    We will investigate why the UPS is not taking the generator power this coming week with Suncadia Utilities who provides the generator at that location. There are several possible causes for this situation that may be the fault of either the UPS or generator. 


    Update - PSE has updated their estiamted recovery time to 1:30AM
    Update - Power was restored at 6:30AM.  Atlas crews are working to restore services now
    Update - Services have been fully restored as of 6:50AM.

    At this time, we believe that all services have been restored.  If you are still experiencing any service disruption, please contact our support team at 206-395-7222 or by email at support@atlasonnet.com

  • Date - 2018/08/03 21:07 - 2018/08/04 06:50
  • Last Updated - 2018/08/04 07:07
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Suncadia, WA
  • Atlas Engineers are investigating an outage affecting the Cle Elum/Suncadia region.  The issue appears to be due to a long-haul fiber cut, and the fiber carrier is also investigating.  No ETR has been provided as of yet.  This page will be updated as more information becomes available.

    Update 7:40AM: The Atlas NOC contacted the carrier and requested an update.  The carrier reports that they have located the issue and are investigating repair opportunities.  An ETA was not available.

    Update 9:00AM: The Atlas NOC has worked with the carrier to gain access to one of their backup routes.  This route does not have the same bandwidth as the normal path, but it has allowed for partial restoration of services.  We are sending an email notification to affected customers with a detailed update.  An ETA was provided by the carrier of approximately 6:00PM for full restoration.

    Update 1:21PM: We have been informed by the carrier that repairs proceeded more quickly than expected, and have been completed.  Traffic has been shifted back onto the primary path, and network performance should be back to normal.

    If you are still experiencing any issues with your service, please get in touch with us at support@atlasonnet.com so we can assist.

  • Date - 2018/07/31 06:00
  • Last Updated - 2018/07/31 13:22
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Suncadia, WA
  • Atlas Networks technicians are investigating an outage in Suncadia.  Updates will be posted to this location as they become available.

    Update: Technicians troubleshot the distribution equipment that was experiencing issues, and elected to replace the supervisor (CPU) Card with a spare.  The system is now under observation for 24 hours before being considered stable.  If further issues persist, the issue will be escalated and further action taken.

    If you are still experiencing any issues, please let us know at support@atlasonnet.com.  Thank you!

  • Date - 2018/07/15 20:13
  • Last Updated - 2018/07/15 20:13
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Westlake/University District/Wallingford
  • Atlas Networks technicians are responding to an outage affecting Westlake, University District, and Wallingford.  Restoration is expected shortly, and this page will be updated with additional information.

    Update: Construction crews at a relay site report an unintentional power disruption caused by their work.  Loads were UPS supported until battery backup was exhausted while Atlas technicians investigated.

    At this time, all services are restored.  Atlas crews are checking to ensure the site is normalized prior to departure.  If you are still experiencing any service disruption, please contact our support team at 206-395-7222 or by email at support@atlasonnet.com

  • Date - 2018/06/20 09:15 - 2018/06/20 09:23
  • Last Updated - 2018/06/20 09:43
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Smith Tower Area
  • Atlas Networks is experiencing network connectivity issues in the vicinity of the Smith Tower.  Technicians are responding and will provide updates as they become available.


    Update: The outage has been resolved; the root cause was confirmed to have been a failed power supply.  The supply was replaced with a newer, higher quality model, and services have been restored.

  • Date - 2018/05/04 08:31 - 2018/05/04 11:06
  • Last Updated - 2018/05/04 11:07
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Waterworks marina
  • There is an outage in waterworks marina. Our technicians are on site and working on the issue actively.

    Update: the outage is now resolved.

  • Date - 2018/03/23 09:05 - 2018/03/23 09:18
  • Last Updated - 2018/03/23 09:15
Service Impact (Resolved)
  • Priority - High
  • Affecting System - Suncadia, WA
  • Atlas Networks is tracking a network performance impact caused by a major fiber cut.  All sites are online, but performance to some locations is reduced while operating on backup circuits.  We are actively working with the fiber vendor to identify and resolve the fiber issue at this time.

    Update: The fiber vendor has completed repairs, and traffic is rerouted onto primary paths, restoring service levels to normal.  Please reach out to support@atlasonnet.com if you are seeing any ongoing performance impacts at this time.

  • Date - 2018/03/01 09:05 - 2018/03/01 11:02
  • Last Updated - 2018/03/01 11:14
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Infrastructure
  • One of our major feed buildin gs is down, causing outage for Corydon, Studio 7, Deca. Our technician is enroute

    Update
    Our technician resolved the issue. All the buildings are back online.

  • Date - 2018/02/26 13:45 - 2018/02/26 14:04
  • Last Updated - 2018/02/26 14:10
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Studio 7
  • Studio 7 apartments power outage. It appears that half the building is down and the other half is on emergency power. Technician on site and working on it.

    Restored. SCL transformer feeding the Building blew up. SCL restored it around 5:30

  • Date - 2018/02/24 11:07 - 2018/02/24 17:34
  • Last Updated - 2018/02/24 17:58
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - 500-599 1st Ave S
  • Atlas Networks is investigating an outage in this address block that appears to be caused by tampering with our equipment in the buildings' wiring room by a third party.  We are investigating and hope to have this resolved shortly.

    Update: Technicians arriving onsite found our equipment in the building's wiring room disconnected from power.  We have corrected the issue, and notified property management of the incident.  At this time, all services should be restored; please let us know at support@atlasonnet.com or 206-395-7222 if you are still experiencing any issues!

  • Date - 2018/02/19 08:30 - 2018/02/19 10:00
  • Last Updated - 2018/02/19 10:17
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Pioneer Square
  • Under investigation

    Update 10:20AM - Atlas technicians have identified a failed radio link and have removed it from our routing topology for repairs.  Traffic has been rerouted on alternate paths, and network behavior appears to have returned to normal.

  • Date - 2018/02/15 10:00 - 2018/02/16 08:19
  • Last Updated - 2018/02/15 10:21
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - 101 Broadway
  • Services at 101 Broadway are impacted due to a failed backhaul radio.  Technicians are investigating at this time.


    Update 12:03PM
    Our responding technician is onsite, and attempting to gain access to the building equipment room. Building emergency maintenance has been paged, and we are awaiting a response from them. Assuming we can gain access to the building communications room this evening, we will be able to restore service on the existing equipment.

    In order to provide a permanent fix, replacement equipment has been requested from our Seattle spares inventory. We should have an update on the status of that equipment tomorrow morning and will post an update on our network status page.

    Update 1:34AM

    We have engaged the vendors' technical support team, and they have confirmed that the rooftop equipment has a hardware failure. Atlas field technicians were able to gain access to the building communications room, but not to the rooftop, and so were unable to replace the failed equipment with our spares. As a result, service has been partially restored to the building, but continues to be intermittent.

    Our morning field crews have been notified of the issue and will perform repairs in the morning once access becomes available.If you have any questions or concerns, please feel free to give us a call in the morning; our customer service team will be issuing credits on request to those affected.

    Update 9:00AM

    Atlas field technicians have replaced the radio equipment we believe to be faulty and are monitoring for stability at this time. Presently we believe that all issues are resolved. We are also working with property management to establish independent building access so that we can service equipment during off-hours.

    If you see any further service disruptions, or have any questions or concerns, please do reach out and let us know at support@atlasonnet.com or 206-395-7222

  • Date - 2018/01/30 23:00 - 2018/01/31 09:00
  • Last Updated - 2018/01/31 09:12
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - 101 Broadway
  • There is an outage at 101 Broadway. A technician is on route to the location now.

  • Date - 2018/01/29 19:54 - 2018/01/29 21:00
  • Last Updated - 2018/01/29 21:08
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Wave Apartments
  • Atlas Networks is investigating a network outage at Stadium Place that appears to be power related.  Technicians are enroute and we hope to have resolution shortly.

    Update: Stadium Place personnel identified and resolved a tripped power circuit, and have restored power.  All services should be online at this time.

  • Date - 2017/10/09 04:35 - 2017/10/09 07:15
  • Last Updated - 2017/10/09 07:44
Service Impact (Resolved)
  • Priority - High
  • Affecting System - Wallingford Network
  • Atlas Networks is investigating an issue affecting the Wallingford area.  Technicians are enroute to investigate and resolve the issue.

  • Date - 2017/10/06 23:30 - 2017/10/07 00:54
  • Last Updated - 2017/10/06 23:53
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Suncadia, WA
  • Initial Report 2:20PM -
    Atlas Engineers recieved high temperature alerts and equipment shutdown notices resulting from the failure of HVAC utilities at the fiber equipment node servicing the community of Tumble Creek.  Atlas technicians are onsite and coordinating with Suncadia Utilities to restore HVAC service and power our equipment back up, which we expect will restore services.  At this time, we do not have a firm ETA, but will continue to update this outage notice as information becomes available.

    Update 4:40PM -
    Suncadia Utilities has replaced the HVAC equipment and temperatures have returned to normalizing.  When Atlas engineers attempted to re-energize our equipment, we found that it had sustained heat damage.  Technicians are working on replacing the equipment with spares, and expect recovery shortly.

    Resolution 5:30PM - 
    The fiber distribution facility containing the equipment servicing the Tumble Creek network experienced an HVAC (Air Conditioning) failure which lead to a very high temperature condition within a short span of time.  Atlas' equipment was shut down in order to prevent heat damage.  Suncadia Utilities was paged and responded rapidly, providing replacement equipment to the facility to return temperatures to normal.  Atlas technicians attempted to restart the distribution equipment, but determined that the high temperature had caused a hardware failure, and installed one of two sets of our on-property spares to restore the site to full service.  Our spare inventory contains an additional equipment set, and the extra spare set will be replenished in our next purchasing round.

    At this time all homes should be up and running at full service.  We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have questions, or are still experiencing a service outage, please contact us at support@atlasonnet.com

  • Date - 2017/08/11 14:20 - 2017/08/11 17:30
  • Last Updated - 2017/08/11 17:51
Service Impact (Resolved)
  • Priority - High
  • Affecting System - Suncadia, WA
  • 6/29/2017 10:08AM - At approximately 10:08am the fiber circuit between Seattle and Suncadia was cut and/or interupted. As this fiber is owned/operated by a third party our technicians are presently awaiting a report as to the issue and resolution time. This outage will affect all internet, telephone and Seattle local TV stations.

    6/29/2017 10:51AM - An update from our fiber provider confirms an outage on the fiber span between Ellensburg and Seattle.

    6/29/2017 11:37AM - An update from our fiber provider indicates the fiber circuits could be down as late as 6pm. We do not have any additional information from them at this time.

    6/29/2017 12:05PM - Services are temporarily restored. What has been reported to us thus far is that one of the fiber optic spans between Ellensburg and Seattle (comprised of multiple carriers) was intentionally disrupted for unscheduled maintenance. We are awaiting confirmation and details about the maintenance which is ongoing. In the meantime, we were able to work with our carrier partner to reroute traffic over a backup path to restore services. Later today, there will be another short outage, likely measured in a few minutes, as we reroute traffic back to the primary path. 

    6/30/2017 4:17PM - Atlas has been operating on a backup fiber path since the initial unscheduled maintenance outage by a 3rd party fiber cable operater started yesterday just after 10AM. We are still awaiting the RFO (reason for outage) from the carrier and will update this information likely next week when their NOC provides it. AT APPROXIMATELY 11PM TONIGHT WE WILL BE WORKING WITH OUR FIBER PARTNER TO CONVERT BACK TO OUR PRIMARY PATH. THIS WILL CAUSE AN ESTIMATED 5 MINUTE OUTAGE. 

  • Date - 2017/06/29 10:08 - 2017/06/30 19:08
  • Last Updated - 2017/07/21 19:40
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - E Pike and 11th
  • Atlas Networks technicians are tracking a SCL power outage affecting several sites in the E Pike and 11th Ave area in Seattle, WA.  We presently believe that the impact to Atlas services is limited to sites that are without power.  All services should recover automatically when power is restored.

  • Date - 2017/06/27 09:15 - 2017/06/28 14:05
  • Last Updated - 2017/06/27 09:26
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Lyric Apartments
  • Atlas Networks' technicians have been alerted to a network issue at the Lyric Apartments that appears to be building power related.  Technicians are investigating at this time.

    Update 10:18 - Technicians have verified that Seattle City Light is tracking an outage related to a bird or animal interfering with regular power operations, and has listed the outage on their website.  The outage is affecting some of the residential and building power feeds, but some feeds are still in operation.  Once power is restored, we expect all services to be restored automatically, but will continue to monitor closely.

    Update 11:48 - Technicians have discovered that 1 of the 3 phases feeding the building is down due to animal damage to a transformer, and where possible, have moved equipment to other phases of building power.  Service is partially restored as a result.  We are onsite and continuing to monitor.

    Update Final - SCL has restored the damaged phase and all services are online.

  • Date - 2017/06/25 08:39 - 2017/06/26 08:11
  • Last Updated - 2017/06/26 08:11
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Network Services
  • Atlas Networks staff is tracking a power outage in the Lower Queene Anne and Westlake area.  This issue will be updated as we gather information.

    Update 12:21 - SCL is reporting a recovery ETA of 3:00PM
    Update 12:23 - SCL has restored power services

  • Date - 2017/06/21 11:40
  • Last Updated - 2017/06/21 12:29
Service Impact (Resolved)
  • Priority - High
  • Affecting System - Westlake and Wallingford
  • Seattle City Light is tracking a utilities outage that is impacting Atlas equipment in the area.  Atlas equipment operated on battery backup for several hours before shutting down.  Our equipment is expected to recover as soon as utility power is restored.

    Update 10:46PM - Seattle City Light has changed their ETR to "Pending", and it is unclear if they intend to restore utility power this evening at this time.  We are continuing to monitor and attempt contact with SCL.

  • Date - 2017/05/23 21:11 - 2017/05/23 23:14
  • Last Updated - 2017/05/24 22:14
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Suncadia, WA
  • At 5:30 AM, Atlas technicians were alerted by our monitoring system of an outage in the Suncadia area.  Technicians are enroute and investigating.  We expect to have an update by 7:00AM.

    Atlas technicians discovered a hardware fault with our core switch and have corrected the issue.  At this time, we believe all services to be restored.  If you are still experiencing any issues, please let our support team know by calling support@atlasonnet.com or call 206-395-7222.

    We apologize for the inconvenience!

  • Date - 2017/04/05 05:39 - 2017/04/05 07:00
  • Last Updated - 2017/04/05 07:20
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Suncadia, WA
  • 10:40AM: Puget Sound Energy restored power around 10:05am. Atlas personnel manually checked all systems that didn't self-restart after several UPS's exceeded their run-time. We will evaluate increasing the UPS capacity at sites with heavy loads to increase run-time.

    10:05AM: Puget Sound Energy has restored power and Atlas personnel are actively checking all systems for restoration of service. 

    9:03AM: Puget Sound Energy is reporting an extended power outage in the Cle Elum area affecting Atlas' NOC (Network Operations Center) and several distribution nodes. Due to the extended duration of the outage, UPS capacity is being exceeded and some services are currently offline at distribution nodes. PSE anticipates resolution by 10:30am.

  • Date - 2017/03/25 06:20 - 2017/03/25 10:40
  • Last Updated - 2017/03/27 12:46
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Smith Tower Area
  • Atlas technicians are investigating a service disruption the the area of the Smith Tower building in Seattle, WA.

    This issue will be updated as soon as more information is available.

    Update 2:58 - Atlas technicians are arriving onsite and meeting building maintenance personnel for access to the affected areas.

    Update 3:10 - Atlas technicians have partially restored service and are investigating the root cause.

    Update 3:25 - Atlas technicians have fully restored service.  The root cause appears to have been tampering by another party with access to the building's secure telecommunications room.  The access issue has been reported to building management, and our team is discussing installing a secured equipment cabinet for this location.

    At this time we believe the outage is fully resolved and all services are restored.  If you are continuing to see any service impact, please contact our support team at support@atlasonnet.com.  Thank you!

  • Date - 2017/03/17 14:28
  • Last Updated - 2017/03/17 15:28
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Lyric Apartments
  • Atlas Networks crews are investigating an outage at the Lyric Apartments.  Both radio paths to the building went offline simultaneously, suggesting that there may be a localized power issue in the building.  This page will be updated as we discover additional details, and we apologize for the inconvenience!

    Update 9:09AM: Atlas crews are onsite and working with building maintenance to restore power to our equipment.

    Update 9:16AM: Atlas crews have restored power to our equipment and are investigating the root cause of the issue so we can take corrective action.

    Update 9:30AM: The root cause of the power disruption was reported to our technicians by building maintenance as scheduled maintenance to replace faulty GFCI outlets.  We have requested that building maintenance contact Atlas ahead of scheduled work in the future so that we can coordinate with our customers proactively.

    At this time, this issue is marked as resolved, and we beleive all customer services are restored.  If your service remains impacted, please contact us at support@atlasonnet.com and we'll be happy to assist!

  • Date - 2017/03/16 08:20
  • Last Updated - 2017/03/16 09:32
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Noble Apartments, Seattle WA
  • Resolved: Atlas technicians arrived to find that our equipment had been tampered with.  After consulting with building management, technicians repaired the radio delivering service to the Noble and restored services.  Our staff are working with building management to ensure that the roof site is properly secured against similar events in the future.

    Atlas technicians are investigating a service disruption at the Noble Apartments in Wallingford, Seattle.  Initial indications suggest the radio link to the building is offline.   Technicians are enroute to confirm and make repairs.  Service restoration is anticipated by 1:00PM 2/5/2017

  • Date - 2017/02/04 10:02 - 2017/02/05 13:00
  • Last Updated - 2017/02/05 13:05
Service Impact (Resolved)
  • Priority - High
  • Affecting Other - The Noble Wallingford
  • 06/15/2016 - 6:50pm - A blown electrical transformer with Seattle City Light appears to have the power out to the entire building. Estimated recovery time is now 1:00AM.

    06/15/2016 - 5:50pm - Atlas technicians are investigating a service disruption at the Noble Apartments in Wallingford, Seattle.  Initial indications suggest a nework switch has failed and requires replacement; technicians are enroute to confirm and make repairs. Estimated recovery time: 7:00PM

  • Date - 2016/06/15 17:50 - 2016/06/19 12:53
  • Last Updated - 2016/06/15 18:51
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Suncadia, WA
  • 09/07/2015 12:01PM: Nathan reports all Nodes are back online using main power.
    09/07/2015 11:14AM: Puget Sound Energy power outage in the Cle Elum area was root cause of power outage. One of the 40 batteries in the NOC UPS (battery backup) failed and its case ruptured taking the UPS offline. Power was restored via generator about 30 minutes after the outage this morning. 
    09/07/2015 11:10AM: Node 6 is up.  Swiftwater is offline and UC6 is still offline.
    09/07/2015 11:06AM: Node 6 and UC6 still offline.  Nathan and Carl are en route to physical nodes.
    09/07/2015 10:53AM: Access to Node 2 has been restored.
    09/07/2015 7:59AM: Carl has core infrastructure backup on genset.
    09/07/2015 7:33AM: After investigation, it was determined there is an electrical system failure within the NOC building itself. Our master electrician, CEO, and several technicians are en route to the NOC.
    09/07/2015 7:05AM: Local technician is en route to the Suncadia NOC to investigate. Also, ticket opened with our upstream fiber transport carrier.
    09/07/2015 6:58AM: Our Suncadia fiber to the home network has lost fiber connectivity between our NOC and Seattle.

  • Date - 2015/09/07 06:58 - 2015/09/07 11:30
  • Last Updated - 2015/09/08 06:24
Planned Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Seattle Center
  • 08/31/2015 8:06AM: Power was restored to Key Arena and all paths are operating normally again. 
    08/31/2015 2:37AM: A planned Seattle City Light power outage in the Seattle Center area has our Key Arena distribution site offline. All traffic is routed through our backup paths which may cause light network congestion in this area. Seattle City Light estimates the power to be restored around 7:30AM.

  • Date - 2015/08/31 02:37 - 2015/08/31 08:06
  • Last Updated - 2015/08/31 09:18
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Lake Union Area
  • 08/29/2015 6:04PM: Power restored to the Lake Union area and our network returned to normal operating status.
    08/29/2015 3:30PM: Confirmed this outage is being caused by a power outage lasting longer than our UPS runtime allows at this location. Buildings experience an outage are: 

    SEA97 – Lake Union Dry Dock
    SEA47 – Westlake Marina
    SEA22 – Boatworld Marina
    SEA481 – 2400 Westlake Ave Marina
    SEA31 – Julie’s Landing & Marina

    08/29/2015 1:45PM: Power appears to be out to a distribution building on Eastlake Avenue. This is affecting 1 marina on Eastlake Avenue and 2 marinas on Westlake Avenue.

  • Date - 2015/08/29 13:45 - 2015/08/29 18:04
  • Last Updated - 2015/08/31 06:47
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Pioneer Square Area
  • 08/29/2015 3:30PM: UPS damaged by power issues caused by wind storm has been replaced. All services to Pioneer Square area buildings restored. 
    8/29/2015 3:06PM: Technicians installing a replacement UPS which may cause a brief outage to Pioneer Square area buildings.
    8/29/2015 1:05PM: Several small isolated outages on our network in the Pioneer Square area due to power issues. Technicians are on-site and working.

  • Date - 2015/08/29 13:05 - 2015/08/29 15:30
  • Last Updated - 2015/08/29 15:37
Service Impact (Resolved)
  • Priority - Critical
  • Affecting - Noble Apartments
  • Atlas is tracking an outage at the Noble Apartments.  Technicians are enroute to investigate and repair the issue

    Update 5:50PM - Atlas Technicians have discovered interrupted line of sight on one of our microwave paths due to the placement of a crane in SLU.  We have restored partial connectivity by modifying the path, and are aggressively working on a permanent solution that will restore full service levels.
    Update 7:00PM - Atlas Technicians have installed a temporary microwave link to restore service to normal levels.  We will be performing additional work tomorrow to shore up our feed to the Noble and prevent similar incidences in the future.

  • Date - 2014/09/03 16:15 - 2014/09/05 08:54
  • Last Updated - 2014/09/03 19:49
Service Impact (Resolved)
  • Priority - Critical
  • Affecting System - Hosted QB Containers
  • The host system that operates many of our QB containers has gone down for emergency maintenance.  We will update this ticket once the service is restored.

  • Date - 2014/08/22 09:50 - 2014/08/26 15:32
  • Last Updated - 2014/08/22 09:51
Planned Maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Peering/Redundancies
  • INFORMATIONAL ADVISORY - NO SERVICE DISRUPTION

    Atlas is investigating a performance degredation resulting from two simultaneous fiber outages.  A third party vendor was performing work in the Westin meet me room and apparently disturbed fiber that was not supposed to be part of their work.  Fiber technicians are investigating the restoration of these crossconnects.

    Atlas has sufficient network capacity to bridge such outages, however some of these connections represent the "best path" to some internet destinations.  As a result, some latencies may be higher, and some speeds lower, until these paths are restored.

    We will update this issue as soon as we have more information.  If you are experiencing severe issues, please contact us at support@atlasonnet.com so we can help!

    Update: This issue is resolved.

  • Date - 2014/08/21 05:50
  • Last Updated - 2014/08/22 09:50
Service Impact (Resolved)
  • Priority - Critical
  • Affecting - Westlake Marina
  • Atlas is experiencing service disruption at Westlake marina due to a power fault.  Technicians are enroute to investigate and resolve the issue.

    Update: Atlas engineers found the circuit breaker feeding our UPS tripped.  We reset the breaker and services have been restored.  The UPS is now charging again and should be fully charged within 2 hours.

  • Date - 2014/08/19 13:15 - 2014/08/19 14:00
  • Last Updated - 2014/08/20 14:52
Service Impact (Resolved)
  • Priority - Critical
  • Affecting - Belmont Court
  • Atlas is investigating an outage at Belmont Court Apartments.  Technicians are enroute and this ticket will be updated as we gather additional information.

    Update: Atlas technicians found that the building router's battery backup system had died a heat related death due to insufficient cooling in the building wiring space.  We have removed the failed battery backup unit and are engineering a permanent battery backup solution for the building's uniquely small and unvented wiring panels.  All services should be restored at this time - please let us know by emailing support@atlasonnet.com if you are still experiencing issues!

  • Date - 2014/07/30 19:00 - 2014/07/30 21:00
  • Last Updated - 2014/07/30 21:22
Service Impact (Resolved)
  • Priority - Critical
  • Affecting Other - Partial - Several impacted buildings
  • Atlas Networks has detected a fault in a UPS at a relay building which appears to be causing an outage for some downstream buildings.

    Technicians are enroute to investigate and we will update this issue as we learn more.

    We apologize for the service disruption!

    Update: The UPS fault has been corrected and the affected buildings have been restored.  Please let us know if you continue to experience a loss of service.

  • Date - 2014/07/19 13:22
  • Last Updated - 2014/07/19 13:54
Service Impact (Resolved)
  • Priority - High
  • Affecting Other - Seattle, WA
  • Final Update 6/12 10:30
    Power restoration is complet and all network paths are at full performance.  The power disruption was caused by a HVAC worker plugging a pressure washer into an outlet that the building was unaware was shared with our circuit, causing the breaker on the circuit to trip.

    The building has committed to delivering a dedicated circuit for our equipment to prevent a repeat occurance of the issue, and has posted signage for their maintenance points of contact should a breaker be tripped (allowing them to respond with their on-site staff).

    At this time, we are closing this issue out.



    Update 6/12/14 9:05PM
    Our battery backup on site has depleted and the relay building is presently offline.  Atlas Network's systems automatically rerouted to standby paths, and at this time, only a few edge buildings fed directly from that building are offline.  Network performance may be slightly degraded until the primary path is restored.  We will continue to update this ticket as we continue to work towards a full service restoration.  If you are experiencing a full service outage, please contact us at support@atlasonnet.net



    Atlas Networks has detected that one of our sites is on battery backup following a utilities outage.
    Customers at this building or downstream buildings may experience a service interruption depending on the length of the utilities outage.

    Technicians are enroute to investigate and will update this notice as more information is collected.

    If you have any questions, please contact us at support@atlasonnet.com

  • Date - 2014/06/12 20:20 - 2014/06/12 22:30
  • Last Updated - 2014/06/13 11:51
Service Impact (Resolved)
  • Priority - High
  • Affecting Other - Internet
  • Service Affecting Issue: Network routing issue with Level 3 Communications
    Current Status: Resolved
    Approximate Start Time: 9:00AM PDT
    Approximate End Time: 9:28AM PDT
    Root Cause: Level 3 Communications is experiencing routing issues affecting some internet routes
    Resolution: Open
    IssueDetails: Atlas has rerouted traffic around Level 3 through other carriers for affected routes.

    At this time, network performance should be largely restored.  Please notify us at support@atlasnetworks.us if you are continuing to experience performance and reachability issues at this time.

    Host Loss% Snt Last Avg Best Wrst StDev
    4. cr1.sea180.atlasnetworks.us 0.0% 20 1.1 3.1 1.0 41.2 9.0
    5. 207.66.191.69 0.0% 20 1.4 1.6 1.4 2.1 0.2
    6. xe-11-3-0.edge2.Seattle3.Level3.net 0.0% 20 1.1 1.1 1.0 1.3 0.1
    7. ???
    8. ???
    9. ???
    10. ae-1-100.ebr2.Chicago2.Level3.net 94.7% 20 209.8 209.8 209.8 209.8 0.0
    11. ae-6-6.ebr2.Washington12.Level3.net 89.5% 20 209.9 209.8 209.7 209.9 0.1
    12. ae-48-48.ebr2.Washington1.Level3.net 84.2% 20 209.9 210.0 209.9 210.1 0.1
    13. ae-92-92.csw4.Washington1.Level3.net 94.7% 20 209.8 209.8 209.8 209.8 0.0
    14. ae-4-90.edge3.Washington1.Level3.net 93.8% 17 209.9 209.9 209.9 209.9 0.0

     

     Update: Atlas Networks has been informed that the packet loss was caused by a denial of service attack which caused congestion on a port between Level3 and another provider.  The DDOS has been mitigated and traffic has been routed back onto nominal paths.  We will continue to monitor for any additional issues.

  • Date - 2014/05/15 09:28
  • Last Updated - 2014/05/15 22:00
Service Impact (Resolved)
  • Priority - High
  • Affecting System - NOLO/Stadium Place
  • Atlas Networks has detected an equipment failure on one of the primary paths servicing this building.  We have failed over to a lower capacity backup path, and our technicians are enroute to investigate the issue.  This page will be updated as we identify additional details.

    We apologize for the service disruption.  Please do contact us at support@atlasonnet.com or 206-395-7222 if you have any questions or concerns!

    The AtlasOnNet Team

    <b>Update<b>: Our technicians have replaced the failed component with a spare unit and we have retrieved the failed device for analysis.  At this time, all services should be restored at full speeds.  We apologize again for the service disruption, and appreciate your patience.

    Thank you for choosing Atlas Networks!

  • Date - 2014/04/17 20:03 - 2014/04/17 22:59
  • Last Updated - 2014/04/17 22:59